Newpklok's Privacy Policy

Newpklok (referred to herein as "we", "us", or "the platform") believes that every user's privacy is a fundamental right. This Privacy Policy explains how Newpklok collects, stores, and uses your personal information.

By using the Newpklok website or mobile app, you agree to this Privacy Policy. Please read this policy carefully before you start using the platform.

This Privacy Policy of Newpklok's Terms & Conditions should be read together. The two documents combined form the complete legal framework governing your relationship with Newpklok.

Various types of information are collected for the purpose of registration and service delivery on Newpklok. This information is obtained in two ways — either provided directly by you, or collected automatically through your use of the platform.

Newpklok never stores your full payment card number or PIN. All payment-related information is handled directly through secure payment processors.

• No data is collected or stored from minors (under 18 years of age).
• No personal data is purchased from third parties beyond what users voluntarily provide.
• Sensitive data (religion, political views, health information) is not collected.
• Your microphone or camera is never accessed without your knowledge.

Newpklok uses collected data solely for specific, legitimate purposes. Your information is never sold to third parties for commercial use. Below is a list of the purposes for which Newpklok uses your data:

• To complete account registration, verify identity, and ensure login security.
• To process deposits, withdrawals, and other financial transactions.
• To fulfill KYC (Know Your Customer) and Anti-Money Laundering (AML) requirements.
• To ensure platform security and prevent fraud.
• To send you relevant promotions and offers (with your consent).
• To operate responsible gaming programs.
• To provide customer support and resolve complaints.
• To generate analytics and statistics that help improve the platform experience.

The Newpklok website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Newpklok uses four types of cookies — essential cookies (for login and security), functional cookies (to remember language and preferences), analytics cookies (to understand user behavior), and marketing cookies (for relevant advertising).

• Essential cookies cannot be disabled — they are required for the platform to function.
• Analytics and marketing cookies can be disabled from your account settings.
• All cookies can be cleared through your browser settings.
• Disabling cookies may limit certain features of the platform.

Newpklok does not sell or rent your personal data to third parties for commercial purposes. However, your information may be shared in certain specific circumstances:

• Payment Processors: Only the minimum data necessary to complete a transaction is shared.
• Law enforcement agencies: Information may be disclosed when required by a court order or a lawful investigation.
• Security Partners: Limited data is shared for the purpose of fraud detection and prevention.
• Licensing Authority: Required information is provided in accordance with regulatory authority guidelines.
• Corporate changes: In the event of a business sale or merger, data may be transferred accordingly.

Newpklok retains your data only for as long as necessary to deliver our services, meet legal obligations, and resolve disputes. As a general rule:

Once the retention period expires, Newpklok securely deletes your data or anonymizes it so it can no longer be linked to you personally.

Newpklok uses industry-leading technology and practices to protect your data. Our security infrastructure operates across multiple layers to keep your information fully protected against unauthorized access, theft, or damage.

• SSL/TLS Encryption — 256-bit encryption is applied to all data transmissions.
• Encryption of stored data — sensitive information stored in the database is kept encrypted.
• Two-factor authentication (2FA) — OTP-based verification to keep your account secure.
• Firewall & intrusion detection system — continuous network monitoring around the clock.
• Regular security audits — periodic reviews conducted by independent third-party experts.
• Restricted Access Policy — only authorized personnel are permitted to access user data.

As a Newpklok user, you have several important rights regarding your personal data. We respect these rights and aim to fulfill any request within 30 days.

The Newpklok platform uses certain third-party services — such as payment gateways, game providers, and analytics tools. These third parties have their own privacy policies, and Newpklok is not responsible for their data practices.

• Payment gateways handle your financial information directly and maintain their own PCI-DSS compliance.
• Game software providers may independently collect data within their own games.
• Analytics tools collect anonymized statistics to help improve the platform.
• Data sharing agreements are in place with third-party service providers who are required to comply with Newpklok's standards.

Newpklok may update this Privacy Policy from time to time. For any significant changes, we will send advance notice to your registered mobile number or email and post an announcement on the platform.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any questions or requests regarding this Privacy Policy, please contact our dedicated support team. We aim to respond within 48 hours.